Account Balance History
Go to Sales → Customers → Edit Customer.
Manage and monitor store-credit activity associated with a customer account. This is separate from standard order and payment history. Entries here reflect only credits or debits applied to a customer's balance (for example, refunds issued as store credit, or manual credit adjustments). Gateway payments such as PayPal or Stripe are not recorded here.
Account Balance History in Admin
Path: Sales → Customers → Edit Customer → Account Balance History tab.
On the customer's edit page you will see an Account Balance History tab listing the full history of store-credit movements for that account. From this tab you can add credits, deduct credits, or issue a refund as store credit. You can also open the storewide Account Balance Report.
Previously called the "Transactions" tab. The functionality is unchanged: only the tab label and the matching report title have been renamed for clarity.
In addition to the per-account view, administrators can open the storewide Account Balance Report to see balance movements across every customer.
Account Balance History on Storefront
Customers can view and apply their store-credit balance during checkout.
When a customer has a positive credit balance, an Apply button appears in the checkout flow so the customer can spend the credit on the current order.
Customers can also review the full balance history from My Account → Balance History.
Entries here do not reflect payments processed by external gateways. Gateway payments appear under Orders and Invoices, not in the customer's Balance History.