Mail Settings

System → Settings  Mail

Alert Mail

Send an email to the store owner when a new order is created.

Additional Alert E-Mails

Any additional emails you want to receive the alert email, in addition to the main store email. (comma separated)

To set up your mail correctly please choose the protocol for sending e-mails. 

Choose Mail for your server's internal PHP mail function or SMTP to connect your external mail. 

Mail Protocol: MAIL

Each shared hosting companies have its own spam or block e-mail rules. If you want to use PHP mail, you need to make sure that your server can send emails and it is configured properly. This can be sendmail, postfix, or anything else that your server is set up with. Please contact your hosting if the mail does not work correctly.

Mail Parameters: When using 'Mail', additional mail parameters can be added here  (e.g. "")

The parameters can be used to pass additional flags as command-line options to the program configured to be used when sending mail, as defined by the sendmail_path configuration setting. For example, this can be used to set the envelope sender address when using sendmail with the -f sendmail option.  -f will set the From address, -r will override the default Return-path that sendmail generates (typically the From address gets used). If you want your bouncebacks to go to a different address than the from address, try using both flags at once: "-f -r"

Mail Protocol: SMTP

SMTP refers to using another server (not your hosting) to deliver your emails.

SMTP Host: type the IP address or the name of the server

SMTP Username: here you have to type the full email address of the email account you created earlier. Don't type just the username part, but the whole address (e.g.

SMTP Password: type the password of the same email account. Make sure your mail password contains only UTF-8 characters.

SMTP Port: Port may vary. The most common ports are 25, 465, 587

SMTP Timeout: Default value 5. Sometimes you need to increase this value to give more time for the mailer to answer.

Example of Gmail SMTP

Mail Protocol – SMTP

SMTP Host - ssl://

SMTP Username - your username (aka username if your email is

SMTP Password - your Gmail password

SMTP Port - 465

As a security precaution, Google (Gmail) may prevent an application from accessing your account if it's the first time Google has seen this application sign in to your account, or if it's attempting to sign in from a new location.

Gmail sends an email “Suspicious sign-in prevented” and after login in Gmail asks you to confirm this attempt as legal. Just follow Google instructions. Also please check if you have any firewall on your server that blocks outgoing connections.